Privacy policy

Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit from our site.

Contact

If you have questions or if you would like to make a complaint, please contact us by e-mail at info@dodgegrain.biz or by mail using the details provided below:

59 N Broadway, Salem, NH 03079

03/02/2026

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Collecting Personal Information

When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

· Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
· Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
· Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
· Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

· Examples of Personal Information collected: name, email, phone number, and information you provide when contacting us or placing service/delivery requests.
· Purpose of collection: to provide customer support and service-related communication.
· Source of collection: collected from you.

SMS / Text Messaging (IMPORTANT DISCLOSURE)

We collect your phone number when you voluntarily opt in to receive SMS/text messages from us.

SMS Consent Communication

Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Dodge Grain Company, you may receive messages related to:

· Delivery updates and scheduling
· Appointment reminders
· Follow-up messages regarding your inquiries
· Billing inquiries or account status

Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2–4 SMS messages per week depending on your interaction with us.

Fees

Standard message and data rates may apply depending on your mobile carrier’s pricing plan.

Opt-In Method

You may opt in to receive SMS messages from Dodge Grain Company by submitting an online form on our website and checking the SMS consent checkbox before submitting the form.

Opt-Out Method

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You may also contact us directly to request removal from our messaging list.

Help

If you are experiencing issues, you can reply with the keyword HELP for assistance. You can also contact us through the contact details listed on our website.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and provide services to you. For example:

· We use Shopify to power our online store. You can read more here: https://www.shopify.com/legal/privacy

We may also share Personal Information to comply with applicable laws, regulations, or legal requests, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertising or marketing communications that may be of interest to you.

For example:

· We use Google Analytics to understand how customers use our Site: https://policies.google.com/privacy?hl=en
· You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
· You can opt out of targeted ads via:

Using Personal Information

We use your Personal Information to:

· Provide services and fulfill orders or delivery requests
· Communicate with you about your inquiries, including via SMS (if opted in)
· Provide customer support
· Improve our website and services
· Send updates, promotions, and offers (where permitted)

Automatic Decision-Making

Our processor Shopify uses limited automated decision-making to help prevent fraud, which does not have a legal or significant effect on you.

This includes:

· Temporary denylist of IP addresses associated with repeated failed transactions
· Temporary denylist of credit cards associated with suspicious activity

Your Rights

CCPA (California Residents)

If you are a resident of California, you have the right to access, correct, update, or delete your Personal Information. You may also request data portability. To exercise these rights, contact us using the details provided above.

You may also designate an authorized agent to submit requests on your behalf.

Cookies

A cookie is a small amount of information stored on your device when you visit our Site. We use cookies to improve your browsing experience and analyze site performance.

We use:

Cookies necessary for store functionality

· _ab
· _secure_session_id
· secure_customer_sig
· storefront_digest
· _shopify_u

Analytics and reporting cookies

· _tracking_consent
· _landing_page
· _orig_referrer
· _s
· _shopify_fs
· _shopify_s
· _shopify_sa_p
· _shopify_sa_t
· _shopify_y
· _y

Cookies may be session-based or persistent depending on their function.

You may disable cookies in your browser settings, but this may affect website functionality.

Do Not Track

Because there is no consistent industry standard for “Do Not Track” signals, we do not change our data practices when we detect such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.